Build KPIs that drive better decisions, and learn how AI can help you design, validate and improve them.

6 bite-sized sessions over 6 weeks: Wednesdays 4, 11, 18 and 25 November, and 2 and 9 December 2026, 10:00–10:45 am AEDT via Zoom.

Investment: AME Member $550 | Non-Member $770

Event Overview
This six-week online workshop gives participants a practical introduction to KPI Management and how to define, structure and apply meaningful performance measures. The series moves from core concepts and common failure points into practical application: deriving KPIs from critical success factors, aligning measures across teams, distinguishing useful from ineffective metrics, and building a KPI deployment plan using the PDCA framework. Participants should leave with clearer performance visibility, stronger decision-making routines, and a practical plan they can adapt to their own organisation.

Learning Outcomes

• Understand KPI Management fundamentals, definitions and KPI types.
• Identify why KPIs fail and how to align them with management practices.
• Derive KPIs from Critical Success Factors and Key Goal Indicators.
• Build a practical KPI deployment plan using PDCA and action planning.

Who Should Attend

• Managers and team leaders responsible for driving performance and results.
• Functional heads and department leads involved in setting or monitoring KPIs.
• Operations, project and support professionals managing business processes.
• Performance management, planning and reporting professionals.
• Leaders seeking stronger alignment, visibility, accountability and data-driven decision-making.

Course Content

• Pre-work (self-paced, via LMS): Access to the LMS and introduction videos.
• Session 1: KPI Management foundations. KPI definitions, common failure points, and how KPI Management connects with existing management practices.
• Session 2: KPI types and deployment logic. Bottom-up management, top-down deployment, and what leaders need to make performance visible.
• Session 3: CSFs, KGIs and meaningful metrics. Deriving KPIs from critical success factors and distinguishing useful measures from ineffective ones.
• Session 4: Writing, cascading and aligning KPIs. Applying KPI thinking across teams, functions, projects and support environments.
• Session 5: PDCA deployment planning. Building a practical KPI deployment plan and connecting daily operational KPIs with long-term goals.
• Session 6: Implementation support and next steps. Refining participant plans, addressing real-world challenges, and identifying follow-up actions or coaching needs.

Each session runs for 45 minutes.

Presenter
Barry McCarthy, Business Owner and Chief Virtual Officer

Hosted by AME.

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